Fulfillment Please note that we require 1 to 5 business days on average to fulfill your order before shipping it. Rest assured we are doing everything in our power to get your order to you as soon as possible! Once your order is shipped, depending on your country or region, the estimated delivery time is between 7 to 20 business days. Please kindly consider any holidays that might impact delivery times. At HairyAgain we celebrate the act of discovery. We work with small vendors from all over the world to share their products directly with you, some of our products are shipped directly from our vendors overseas. As we know the current situation some vendors are working with a skeleton staff and due to the nature of the shipping business across the globe, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed. Pre-orders or back-ordered items: If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately once they become available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after. Tracking your order: You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page If you are unsure of your Tracking ID please use our Order Lookup form located Here. Please allow 1 to 3 working days for the tracking information to show. Wrong address disclaimer: It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@hairyagain.com if you believe you have provided an incorrect shipping address. Returns: By placing an order on HairyAgain LLC, you are responsible for the cost of return shipping back to our warehouse. Please refer to our Return Policy for further information on how to make a return. Lost/Stolen Packages HairyAgain LLC is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@hairyagain.com. NEED FURTHER HELP? support@hairyagain.com +1 (800) 762-8138 5660 Strand Court Unit #A168 Naples, FL 34110